A Case for Market Research - Do You Really Know What Your Customers Think?
Monday, October 29th, 2007Every quarter, many companies conduct a channel-marketing workshop for sales and marketing managers from many different types of companies. Many-even large Fortune 1000 companies-do not use formal customer research as a strategic marketing tool.
Some of their main excuses include:
“Sales people talk to customers all the time. They bring a lot of customer insight.” […]